SpotWhisper enables you to record customer conversations for the purpose of transcription, AI-powered data extraction, and CRM synchronization. Recording conversations carries legal obligations that vary by jurisdiction. This notice outlines your responsibilities.
As the user initiating a recording through SpotWhisper, you are solely responsible for:
In the United States, several states require the consent of ALL parties to a conversation before it may be legally recorded. These "two-party consent" (or "all-party consent") states include:
California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, Washington
And others. Recording without all-party consent in these jurisdictions may constitute a criminal offense. If you or the person you are speaking with is located in a two-party consent state, you must obtain their explicit consent before recording.
If you record conversations with individuals located outside the United States, additional privacy laws may apply, including the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act. Under these laws, recording without a lawful basis (such as explicit consent) may violate data protection requirements.
If you have questions about recording consent, contact us at support@spotwhisper.com.